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Global Head of Microsoft Advertising steps down

Written on March 9, 2023 at 7:57 pm, by admin

In a LinkedIn announcement, Rob Wilk, Corporate Vice President – Global Head of Microsoft Advertising, announced he was stepping down from his post.

“This is one of the toughest posts I have ever made on LinkedIn. I have made the decision to leave Microsoft to take the next step in my career.”

Enter Kya Sainsbury-Carter. Taking over for Wilk is Kya Sainsbury-Carter, Vice President, Microsoft Advertising.

Why we care. In pure “International Women’s Day” fashion, a new woman leader could have a significant impact on the company’s strategy, product offerings, and overall direction. Sainsbury-Carter could bring in fresh ideas and perspectives, which can lead to changes in the company’s marketing approach and target audience.

Sainsbury-Carter is well-respected and has a strong track record with Microsoft Advertising. Ideally, this change could improve consumer trust in Microsoft and make it a more attractive partner for advertisers.

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TikTok enters the search ad market, challenging Google and Microsoft

Written on March 9, 2023 at 7:57 pm, by admin

TikTok is reportedly expanding its offerings by entering the search ads market, putting it in direct competition with Google and Microsoft.

TikTok is preparing to launch its own search ads platform, which will allow advertisers to bid on specific keywords and phrases related to their products or services. During the beta test rollout last year, testers confirmed that when search ads were enabled, advertisers could gather the search terms responsible for conversions and leverage those high click-through rate search terms as headlines for their best-performing TikTok videos, resulting in additional benefits.

What’s happening. So why is TikTok making this move, and what does it mean for advertisers and consumers alike? Let’s take a closer look.

Google has long been the dominant player in this market, thanks to its massive user base and sophisticated advertising platform. However, TikTok has been making strides in the advertising space in recent years, and its user base is rapidly expanding.

By entering the search ads market, TikTok is looking to capitalize on this growth and provide a new advertising platform for businesses looking to reach younger, more engaged audiences. TikTok’s user base is largely comprised of Gen Z and millennial users, who are notoriously difficult to reach through traditional advertising channels.

Studies suggest “almost 40%” of young people searching for a lunch spot would do so on TikTok or Instagram rather than Google Maps or Search, Prabhar Raghavan, svp for Google’s knowledge and information division, said last year

How it works. TikTok’s search ads platform will allow businesses to bid on specific keywords and phrases related to their products or services, just like they would on Google. However, TikTok’s platform will likely offer some unique features and targeting options that Google does not.

For example, TikTok’s platform may offer more robust audience targeting options, allowing advertisers to reach users based on their interests, behaviors, and demographics. This could make TikTok’s platform more appealing to advertisers looking to reach specific audiences.

For consumers, TikTok’s entry into the search ads market could mean more relevant and targeted ads. If advertisers are able to more effectively target their ads to specific audiences, consumers may be more likely to engage with those ads and find products and services that are relevant to their interests.

Not so fast. However, it’s important to note that TikTok’s foray into the search ads market is not without risks. Google has a massive head start in this market, and TikTok will need to offer compelling features and competitive pricing in order to attract advertisers away from Google’s platform.

Additionally, TikTok will need to ensure that its search ads platform is user-friendly and does not detract from the user experience on the app. If users feel inundated with ads or if the ads are not relevant to their interests, they may be less likely to engage with the platform overall.

Why we care. TikTok’s entry into the search ads market represents a new opportunity to reach younger, more engaged audiences. TikTok’s user base is largely made up of Gen Z and millennial users, who are difficult to reach through traditional advertising channels. By offering a new advertising platform with robust audience targeting options and unique features, TikTok may be able to provide advertisers with a more effective way to reach these valuable demographics.

Additionally, TikTok’s platform may offer more competitive pricing and better ROI than Google’s platform, making it an attractive option for advertisers looking to stretch their advertising dollars.

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How ChatGPT can help with local SEO

Written on March 9, 2023 at 7:57 pm, by admin

ChatGPT can help with various SEO tasks. “Help” being the operative word.

It’s important to acknowledge that:

• There’s a strong chance there are at least a few tasks you’re performing currently that ChatGPT could help you do more efficiently or effectively.
• As AI tools improve, understanding how to get the most out of them (and how to avoid pitfalls surrounding the tools) will be a valuable SEO and marketing skill.
• ChatGPT has plenty of issues and warts, and there aren’t many full functions you can just let ChatGPT (or other AI tools) complete without oversight.

Local SEO is no different on all of these counts. ChatGPT isn’t designed to be a local SEO tool. Many tools will perform specific local SEO tasks better than ChatGPT ever will.

But there are a lot of local SEO tasks that ChatGPT can be useful for, and some of them may surprise you. This article covers how ChatGPT can (and can’t) help in four specific areas of local SEO.

1. ChatGPT and Google Business Profiles

Local businesses can make plenty of tweaks and optimizations to their Google Business Profile (GBP). 

While ChatGPT can’t directly interface with your listing, it could help with the following:

Google Business Profile categories

A quick way to get ideas for categories is to look at what your competitors are doing. Let’s see if ChatGPT can help there:

This is a pretty good list of local cheese shops nearby. Let’s see if ChatGPT can give us their GBP categories:

Prior to 2021, Google Business Profile was known as Google My Business (GMB), thus the use of the latter term in the prompt.

Pretty quick and impressive! Keep in mind that ChatGPT outputs are not always accurate.

The tool is “not connected to the internet, and it can occasionally produce incorrect answers. It has limited knowledge of the world and events after 2021 and may also occasionally produce harmful instructions or biased content,” according to its FAQs.

So I wanted to find out how it got this information:

Uh-oh. Again, ChatGPT is not connected to the internet.

I’ve highlighted this issue before, but if you ask ChatGPT to explain the process it used to get an answer, it will often give you a summary of how *one* might get that answer that can’t really be how *ChatGPT* got that answer.

That was the case here:

OK, so how did ChatGPT actually generate these categories?

It guessed! And upon closer inspection, two of the competitors ChatGPT listed don’t exist.

This highlights a significant limitation of ChatGPT for local SEO: much of the information it has access to will be outdated, so you have to take the outputs with a grain of salt.

Be sure you’re not relying on the tool for anything that would require a high degree of precision when it comes to local business information.

That said, one of the areas where ChatGPT can be helpful is idea generation (provided you’re willing to vet the ideas):

Google Posts content

If you keep in mind what Google’s said about AI content and all the potential downsides, you can use ChatGPT to help create posts for your business profile.

This can be an interesting option since many local businesses have busy employees who wear multiple hats, and writing may not be a strong suit for some.

ChatGPT doesn’t currently follow the character or word counts you specify. Generally, the output will map roughly to what you ask – but if you specify 750 words, you may get 400-500.

Not bad! As you can see from the post, ChatGPT mentioned various types of cheeses, so you need to check. The more information you can feed into your prompt, the better the output is likely to be.

Videos

If you need video content ideas, you can ask ChatGPT to give you relevant questions for an FAQ or Q&A video:

It could help you with a script for a video:

Products

ChatGPT can help create descriptions for your product features in GBP:

Question and answers

You can also use ChatGPT to respond to questions in the question and answer section of your Google Business Profile. Again, proceed with caution here. 

This is an essential section of your profile, and ChatGPT may flat-out say incorrect things. If you have the bandwidth and can write concisely, it’s certainly better to answer these yourself.

Still, if you struggle with writing these responses and have a large volume of questions, ChatGPT can structure answers here as a starting point. Be sure you edit for accuracy.

You need to include better context in your prompt, so it can produce something usable:

Edit the response to match how you’d want to answer these questions.

2. ChatGPT and Google reviews

Getting as many high-quality reviews as possible is a major component of local SEO. Here are a few ways ChatGPT can potentially help.

Draft an email template to encourage reviews

Emailing customers and creating handouts are good ways to get reviews for your business.

Ensure you know Google’s specific guidelines on user reviews and that the output you create with ChatGPT complies with the rules.

(As you may have guessed from previous warnings: you do need to proceed carefully and vet the output!)

Review sentiment analysis

One interesting use for ChatGPT is to quickly surface the best or worst out of a set of reviews. This can be useful for a local business in a few ways:

• If you get a lot of reviews, quickly surfacing the best and worst by sentiment (not just stars) could be helpful both in highlighting positive testimonials and even problems. Different customers will have varying standards regarding star ratings. Looking at sentiment may help you discover a major issue a 3-star review has or find a great quote from someone who left a 4-star review.
• Similarly, if one of your competitors gets a lot of reviews, you can quickly see what customers love and hate about their store. This could give you ideas for enhancements to your business or what to include in your marketing copy.

If you’re using the web interface and have any volume of reviews, you’ll have to paste reviews into several prompts, as the character limit is 2,000. (You can also now remedy this through the API):

After that, I took all the reviews I had grabbed and pasted them into ChatGPT in ~2,000 character chunks. (You can export your reviews from your GBP account, copy-paste or scrape competitor reviews.)

Here’s the output:

You’ll get some great ideas here, especially if you already have many reviews. (You could even batch all of your competitors’ reviews together to analyze.)

If this was my business, I could pull positive reviews to feature on a store poster or a testimonial page on my website. The negative reviews can point me to specific issues that must be addressed.

Conversely, if this were one competitor or a group of competitors, I would have some good takeaways, too:

• Local cheese fans seek variety, a knowledgeable staff, and quality cheese. That may be obvious, but I can feature those things in my messaging around my store. You may find a specific item or feature pops in this analysis (e.g., having an outdoor seating area, a particular product, something unique to a competitor’s space, etc.)
• Suppose people are frustrated with competitors’ store policies, pricing or quality. In that case, I can call out those things in my marketing copy (with a slogan or a quality guaranteed offer).

Responding to reviews

If you find yourself at a loss of what to write or aren’t confident in your English in responding to these reviews, ChatGPT can help get you started with review responses.

Here is an example of a response to a positive review:

And to a negative review:

---

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3. ChatGPT and local on-page SEO

I’ve covered how ChatGPT can help with traditional content and SEO tasks, plus some keyword research prompts you can try. 

Many of those can apply to specific local SEO tasks as well.

Topic ideation

ChatGPT can be beneficial as a starting point to brainstorm ideas (that you’ll want to vet against a keyword research tool with competition and search volume data).

I like to start with a couple of broad prompts to get some general topic ideas, like getting a sense of the top publications writing about the topic:

And the types of posts they write about:

Then you can get some more specific topic ideas for your site:

Not bad! Again I’d now want to go through a thorough process for finding things like recipe ideas or pairing terms that my site would be able to rank for, but this is a good starting point for topic ideas.

Schema

Depending on your business type, various schema may be relevant for your site. ChatGPT can help you quickly generate the schema.

ChatGPT-generated schema can be a hit or miss, so make sure you have a developer QA’ing the code.

This data will be from 2021, so if things like address, phone number, or hours have changed, input this data manually or use a different tool for this purpose.

Location pages 

While you must be careful with location pages in the wake of recent Google updates, they can still be a valuable tool for local businesses if executed properly.

(Proceed carefully before cranking out many location-specific pages with ChatGPT-generated content.)

First, we can quickly get a list of towns:

Then we can get a list of relevant terms (basically whatever we’ve determined our core keywords to be here):

We can ask ChatGPT to give us some points of interest for cheese fans and relevant information about our shop in relation to the town:

Some may be out of business or inaccurate, so I must vet the information. Still, these are great potential additions to a town-specific page about my cheese shop. At the very least, I now have ideas for types of businesses to include. 

I can also get ChatGPT to generate meta descriptions for these pages once I’m ready to get them live on my site:

4. ChatGPT and local link building

Local links and citations are key signals for local search.

If you’re willing to vet the lists, you can get ideas for organizations to sponsor:

Awards to win or organizations to join:

I can also use ChatGPT to get a sense of the top local websites:

And the types of items they write about related to local businesses:

I can see that things like openings, new offerings, and charitable donations are highlighted on these sites and might be ideas to pitch for a story.

You could also use ChatGPT to help you write outreach emails if you’re pitching stories or looking to be added to a list of resources.

If you keep in mind what ChatGPT does and doesn’t do well, I’m sure you’ll find other applications for the platform to help make your local SEO efforts more effective and efficient.

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Google rolled out new site names, favicon and sponsored label on desktop search

Written on March 8, 2023 at 3:56 pm, by admin

Google has rolled out the site names, updated favicons, and sponsored labels on desktop search after launching this on mobile search last October. Google has been testing the desktop version since last November, and now it is officially live both on desktop and mobile search.

What it looks like. Here is a screenshot of the new Sitename and updated favicon in desktop search – note, the old interface just had the URL, not the site name or the favicon:

Here is the “sponsored” label that replaces the “ad” label:

Controlling site names. Google back in October explained that Google Search uses a number of ways to identify the site name for the search result. But if you want, you can use structured data on your home page to communicate to Google what the site name should be for your site. Google has specific documentation on this new Site name structured data available over here.

Upgrading the favicon. Google also recommended revisiting the documentation for favicons for the latest best practices. Google is now also suggesting you provide an icon that’s at least 48 pixels and follows the existing favicon guidelines.

Ads. This is also rolled out to the Google search ads on desktop, so the size of the site name, favicons, and also the ad label will be more prominent in mobile search. In fact, Google rolled out the “Sponsored” label in mobile search last October and today on desktop, officially replacing the “Ads” label from January 2020.

Why the change. Google last October said the difference is to help provide “even more information about the sites that you see so you can feel confident about the websites you visit.” Here is more from Google on these changes:

Why we care. With any change to Google Search and the design of the search results, searchers may click differently. So monitor your click-through rate in Google Search Console and see if you need to make changes to your site name and/or favicon to make any improvements to your click-through rate from Google Search.

This change went live on mobile months ago, but there is a possibility that it can impact desktop search differently.

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Why a Google search revolution never happened

Written on March 8, 2023 at 3:56 pm, by admin

Did Google move too slowly with AI? Is that why Google is now scrambling to put AI into everything? Two new reports paint two entirely different pictures of Google before – and since – the launch of ChatGPT.

The Google search revolution that never happened. Two Google researchers created a chatbot that supposedly would “revolutionize the way people searched the internet and interacted with computers,” more than two years ago, as reported by The Wall Street Journal.

But executives were reportedly risk-averse, fearing putting out the AI product could hurt its $200 billion+ search advertising business and its reputation. And sure enough, Google took a significant reputational hit with its rushed Bard debut.

What are Google’s AI principles? One reason for Google’s slow approach could be due to its AI principles. Google believes AI applications should:

1. Be socially beneficial.
2. Avoid creating or reinforcing unfair bias.
3. Be built and tested for safety.
4. Be accountable to people.
5. Incorporate privacy design principles.
6. Uphold high standards of scientific excellence.
7. Be made available for uses that accord with these principles.

So if Google had this AI technology ready more than two years ago, perhaps Google’s leadership felt it wasn’t as ready as those researchers did.

Lack of sourcing was another internal concern. In addition to safety and accuracy concerns, there was another big concern the WSJ points out:

“Integrating programs like LaMDA, which can synthesize millions of websites into a single paragraph of text, could also exacerbate Google’s long-running feuds with major news outlets and other online publishers by starving websites of traffic. Inside Google, executives have said Google must deploy generative AI in results in a way that doesn’t upset website owners, in part by including source links, according to a person familiar with the matter.”

Yet when Google showed off its new AI capabilities in search, there we no links to sources. And it caused a little bit of outrage.

And along came OpenAI’s ChatGPT and Google’s Code Red. Google co-founder Larry Page, a decade ago, warned that “incrementalism leads to irrelevance over time, especially in technology, because change tends to be revolutionary, not evolutionary.”

Love it or hate it, ChatGPT is a revolutionary technology. Shortly after the launch of ChatGPT in late November, Google declared a “code red” and sought help from Page and co-founder Sergey Brin. This was part of an effort to add chatbot features to Google Search this year.

Then, Google rushed to introduce Bard, it’s answer to ChatGPT, on Feb. 6. That was one day before Microsoft had planned to unveil the new Bing with ChatGPT.

Since that announcement, Google has tried to clarify that Bard is not search. The AI-powered chatbot features coming to search are based on similar technology, but Bard is a standalone product.

Google AI = the new Google Plus? Google is now reportedly “stuffing” generative AI into more products, according to Bloomberg:

“Some Google alumni have been reminded of the last time the company implemented an internal mandate to infuse every key product with a new idea: the effort beginning in 2011 to promote the ill-fated social network Google+. It’s not a perfect comparison—Google was never seen as a leader in social networking, while its expertise in AI is undisputed. Still, there’s a similar feeling.”

Google pushed back on this, saying much of Google’s internal efforts involve having Googlers test and improve Bard. One Googler also told Bloomberg:

• “There is an unhealthy combination of abnormally high expectations and great insecurity about any AI-related initiative.”

Why we care. Is Google panicking or moving too slowly? Both could be true – or the actual truth may be somewhere more in the middle, where Google is really living by its AI principles. Call it a slow rush – as Google can afford to sit back right now and watch and learn from Microsoft and other generative AI players and avoid any (further) costly mistakes.

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Recession-ready your marketing strategy with personalized email campaigns by Digital Marketing Depot

Written on March 8, 2023 at 3:55 pm, by admin

In the modern e-commerce world, personalization is everything. It’s what engages customers, inspires them, and keeps them coming back. As the global economy moves closer to a recession, it’s important to apply those personalization tactics to your tried-and-true customer communication strategy — email marketing.

First-party data is key to driving successful email personalization initiatives. Download this guide from Bloomreach and learn how to leverage first-party data to power your email campaigns to drive revenue and increase customer lifetime value.

Visit Digital Marketing Depot to download Recession-ready Your Marketing by Doubling Down on Email.

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Maximizing your website tracking with Google’s Tag coverage summary

Written on March 8, 2023 at 3:55 pm, by admin

Google’s “Tag Coverage” feature now allows you to see which tags are firing on your website and which ones are not. You can access this summary from the Google tag sections of both Google Ads and Google Analytics, and through Google Tag Manager.

What Tag Coverage is. Tag Coverage is a feature within Google Tag Manager that allows you to see a summary of which tags are firing and which ones are not. This feature is especially useful if you’re working with a complex website that has multiple tags or if you’ve recently made changes to your website’s tags and want to make sure everything is working correctly.

The Tag Coverage summary displays the following information:

1. Total number of tags on the website
2. Number of tags that are currently firing
3. Number of tags that are not firing
4. Number of tags that have no data
5. Number of pages with no tags

How to Use Tag Coverage. To access the Tag Coverage feature in GTM, follow these steps:

1. Sign in to your GTM account.
2. Select the container you want to view.
3. Click “Tags” from the left-hand navigation menu.
4. Click “Tag Coverage” from the sub-menu.

Once you’ve accessed the Tag Coverage summary, you can start using it to analyze your tags. Here are a few ways you can use this feature:

1. Identify which tags are not firing: The Tag Coverage summary will show you which tags are not firing. If you notice that a tag isn’t firing, you can troubleshoot the issue to make sure that the tag is configured correctly.
2. Analyze the data: The summary will also show you which pages have tags and which ones don’t. You can use this information to identify pages that may need additional tracking or to optimize your tags for certain pages.
3. Optimize your tags: If you notice that certain tags are not firing on your website, you can use this information to optimize your tags. This may involve tweaking the tag configuration or adding additional triggers to ensure that the tag is firing correctly.

Dig deeper. Read the full article on Google’s Tag Manager Help documentation.

Why we care. The Tag Coverage feature in Google Tag Manager is an essential tool for advertisers who wants to ensure that their tags are firing correctly on their website. By using this feature, you can identify issues with your tags and optimize your tracking to ensure that you’re getting the data you need.

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Google expands Local Service Ads to more than 70 new businesses

Written on March 7, 2023 at 11:53 am, by admin

Google has added more than 70 different types of Local Services Ads (LSAs) to their network.

How LSAs work. Local Services Ads allow you to showcase your services prominently at the top of Google’s search results pages and attract high-quality phone calls, messages, and appointment bookings in your selected areas. You can efficiently monitor your leads’ performance, including listening to call recordings with potential customers, and manage your listings, such as updating your hours and service areas.

You can manage LSAs either on desktop or through the Local Services Ads mobile app, which is available on both Android and iOS platforms. Prospective customers can easily access your business information, read reviews, view photos, and directly contact you by calling, messaging, or booking an appointment, all within your ad.

New businesses. The new business types include beauty schools, pet boarding facilities, flooring companies, and more.

Dig deeper. read the announcement from Google here.

Why we care. LSAs provide an effective way to reach potential customers who are searching for their services on Google. By appearing at the top of search results pages, LSAs can help advertisers and brands increase their visibility and attract high-quality leads.

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Google February 2023 product reviews update is finished rolling out

Written on March 7, 2023 at 11:52 am, by admin

Google has confirmed that the February 2023 product reviews update is now finished rolling out. This update announced on February 21, 2023, has officially completed rolling out over a 14-day period.

February 2023 product reviews update. As a reminder, the February 2023 product reviews update started to roll out at about 5 p.m. ET on February 21. This update took 14 days to roll out after it was announced. So this update started on February 21 and lasted through March 7, 2023.

This update is similar to past product reviews update, but it was more widespread, impacting more languages than just English. This also impacted Spanish, German, French, Italian, Vietnamese, Indonesian, Russian, Dutch, Portuguese, and Polish languages.

Why we care. If your website offers product review content, you will want to check your rankings to see if you were impacted. Did your Google organic traffic improve, decline or stay the same?

Long term, you are going to want to ensure that you put a lot more detail and effort into your product review content. Make it unique so it stands out from the competition on the web.

If you need more advice on this update, see our previous story over here.

Previous product review updates. This is the sixth release of the product reviews update and was released on February 21 at about 5pm ET. The first product reviews update was launched on April 8, 2021, the second was launched on December 1, 2021, the third has been released on March 23, 2022, and the fourth was released on July 27, 0222, and the fifth was released on September 20, 2022.

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Use of AI for SEO and content to grow 5x this year

Written on March 7, 2023 at 11:52 am, by admin

Building authority has a compounding effect on how brands perform in organic search. And the acceleration of AI in search is only increasing the importance of developing authority, trust and credibility as a signal on the topics or areas you are known for or known to be helpful for. 

That’s according to new research from enterprise SEO platform BrightEdge.

Why we care. Economic uncertainty has kept marketing budgets flat (or even reduced) and put greater focus on SEO this year. But that also means SEOs are being asked to drive more revenue and conversions without a greater investment in SEO.

58% plan to use AI for content and SEO in 2023. Search marketers want to use AI-generated content – but they just haven’t quite figured out how yet, according to BrightEdge: 

• Only 10% of marketers use AI for SEO content generation, but 58% aim to this year.

One reason for that 10% figure is likely an abundance of caution. ChatGPT and similar tools can generate content quickly – but quality remains a concern due to AI “hallucination” and many SEOs worry Google will be able to detect and penalize AI content.

Google has warned against using AI-generated content for years – although that guideline has softened in 2023. Now, Google cares less whether a human or AI writes your content, as long as your content is helpful to people and not created to manipulate the search results. 

Why this change? Most likely because Google plans to soon add generative AI to its search experience.

90% of organizations prioritizing SEO in 2023. Building up brand expertise and authority delivers what BrightEdge refers to as “compounding value.” Basically, this means the websites that are winning in their industry/niche continue to increase their share of search.

• “As a result of SEOs focusing on high value, impactful work success in 2022, we are seeing more buy-in from organizations, with 90% of organizations prioritizing SEO in 2023,” said BrightEdge CEO Jim Yu.

For every $1 put into SEO today, organizations can find compounded benefits over time, resulting in greater ROI, Yu said.

This reminds me of Mike Grehan‘s classic “filthy linking rich” concept – that popular sites get more popular. Or, the better you do at SEO, the better you perform in organic search. Do you rank in Position 1 because you have all those links or do you have all those links because you rank in Position 1? 

Top 4 enterprise SEO concerns in 2023. BrightEdge also revealed the challenges SEOs are focusing on:

• Search engine updates (41%)
• Changing consumer behavior (33%)
• Technology advancements (14%)
• Competitors (12%)

Dig deeper. Organizations Are Turning to SEO Now, BrightEdge whitepaper.

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