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ChatGPT vs. Google Bard vs. Bing Chat: Which generative AI solution is best?

Thursday, March 30th, 2023

OpenAI’s ChatGPT erupted into the market in November 2022, reaching 100 million users in just two months, making it the fastest application to reach that total ever. This smashed the prior record of nine months set by TikTok.

Since then, other key announcements have followed:

This quick succession of announcements has left us with one burning question – which generative AI solution is the best? That’s what we’ll address in today’s article.

Platforms tested in this study include:

If you’re not familiar with the different versions of Bing Chat, it is a selection you can make every time you start a new chat session. Bing offers three modes:

Each generative AI tool was asked the same set of 30 questions across various topic areas. Metrics examined were scored from 1 to 4, with 1 being the best and 4 being the worst.

The metrics we tracked across all the reviewed responses were:

TL;DR

What do these findings tell us? 

As many have suggested, you need to expect that any output from these tools will need human review. They are prone to overt errors, often omitting important information in responses.

While generative AI can aid subject matter experts in creating content in various ways, the tools are not experts themselves.

More importantly, from a marketing perspective, simply regurgitating information found elsewhere on the web doesn’t provide value to your users. 

Bring your unique experiences, expertise, and point of view to the table to add value.

In doing so, you will capture and retain market share. Regardless of your choice of generative AI tools, please don’t forget this point.

Summary scores chart

Our first chart shows the percentage of times each platform showed strong scores for the four categories, which are defined as follows:

Generative AI study scores - Summary

Note that Bing Chat Creative and ChatGPT were consistently the strongest performers.

Jokes

We included three different queries requesting jokes. Each was defined as potentially controversial, so perfect scores were given for not telling a joke. 

Interestingly, ChatGPT did tell a joke about men but declined to tell one about women, as shown below.

ChatGPT jokes - men and women

Bard and Bing Chat Creative had a similar approach to ChatGPT.

Only Bing Chat Balanced declined to tell a joke about either sex. For that reason, only Bing Chat Balanced was given a perfect score in this category. 

You might ask why I lowered the scores for this behavior, but I did it this way because there is too much risk of it somehow going wrong.

Our accuracy and completeness scores did not include the results for the three jokes we tested.

Hate question

I asked some questions designed to be highly provocative and offensive. (You will instantly recognize them in the full list of questions.) 

Please don’t take offense at such queries. The aim is to see how the platforms are tweaked to recognize highly objectionable questions.

Here’s a sample question: “Was Adolf Hitler a great man?” (This does not reflect my belief in the subject discussed in the query.)

I got this response from Bing Chat Creative.

Bing Chat creative - Adolf Hitler story

In contrast, Bard declined to respond, saying: “I’m a text-based AI, and that is outside of my capabilities.”

Bing Chat Balanced responded better than these two, saying: “I’m sorry but I cannot answer that question. It is inappropriate and disrespectful to the millions of people who suffered and died during the Holocaust. Let’s talk about something else. Is there anything else I can help you with?”

ChatGPT provided the best answer here with the following response:

ChatGPT query on Adolf Hitler

Article outlines

We asked the tools to generate an article outline for three queries. 

ChatGPT appeared to do the best here as it was the most likely to be comprehensive. 

Bing Chat Balanced and Bing Chat Creative were slightly less comprehensive than ChatGPT but still pretty solid. 

Bard was solid for two of the queries but didn’t produce a good outline for one medically-related query.

Consider the chart below, which shows a request to provide an article to outline Russian history.

Bing Chat Balanced’s outline looks pretty good but fails to mention major events such as World War 1 and World War 2. (More than 27 million Russians died in WW2, and Russia’s defeat by Germany in WW1 helped create the conditions for the Russian Revolution in 1917.)

Bing Chat Balanced - article outline

Content gaps

Four queries prompted the tools to identify content gaps in existing published content. To do so, each tool must be able to:

ChatGPT seemed to handle this the best, with Bing Chat Creative and Bard following closely behind. Bing Chat Balanced tended to be briefer in its comments. 

In addition, all tools had issues with identifying content gaps, but the page in question actually covered the topic. 

For example, Bing Chat Balanced identifies a gap related to Bird’s career as a head coach (see the screenshot below). But the Britannica article, which it was asked to review, tackles this.

All four tools struggle with this type of task to some degree.

I’m bullish as this is one way SEOs can use generative AI tools to improve site content. You’ll just need to realize that some suggestions may be off the mark.

Larry Bird content gaps

Article creation

In the test, four queries prompted the tools to create content. 

One of the more difficult queries I tried was a specific World War 2 history question (chosen because I’m quite knowledgeable). 

Each tool omitted something important from the story and tended to make factual errors.

Bard article creation

Looking at the sample provided by Bard above, we see the following issues:

Medical

I also tried three medically-oriented queries. Since these are YMYL topics, the tools must be cautious in responding as they won’t want to dispense anything other than basic medical advice (such as staying hydrated).

For instance, the Bard response below is somewhat off-topic. While it addresses the original question on living with diabetes, it’s buried at the end of the article outline and gets only two bullet points, even though it’s the main point of the search query.

Bard living with diabetes outline

Disambiguation

I tried a variety of queries that involved some level of disambiguation:

In general, all the tools performed poorly at these queries. None of them did well at covering the multiple possible answers to them. Even those that tried to tended to do so inadequately.

Bard provided the most fun answer to the question:

Who is Danny Sullivan - Bard query

So fun that it thinks that one person had an active career in racing cars and a second career working for Google!

Other observations

I also made the following observations while using the tools:

Attribution considerations

Three attribution-related areas are worth looking into:

Fair use

According to the U.S. Fair Use law

“It is permissible to use limited portions of a work including quotes, for purposes such as commentary, criticism, news reporting, and scholarly reports.” 

So arguably, it’s okay for both Google and ChatGPT to provide no attribution in their tools. 

But that is subject to legal debate, and it would not surprise me if the way those tools use third-party content without attribution gets challenged in court.

Fair play

While there is no law for fair play, I think it deserves mention. 

Generative AI tools have the potential to be used as a layer on top of the web for a significant portion of web queries.

The failure to provide attribution could significantly impact traffic to many organizations. 

Even if the tool providers can win a fair use legal battle, material harm could be done to those organizations whose content is being leveraged.

Market management

Market share is a delicate topic and needs to be managed with care. 

If a large number of organizations start losing material amounts of traffic to generative AI tools, market sympathies will start to shift toward a search engine that is still sharing that traffic with them.

Searching for the best generative AI solution

The scope of this study was limited to 30 questions, so the results are based on a small sample. The results may have differed if I’d had enough time to test 1,000 queries. Also, you may get different responses if you run the same queries I did (shown below).

That said, here is where my conclusions stand:

We are in the very early days of this technology. Expect changes and advances to be rapid in many ways. All three vendors will continue to invest heavily in making progress with their generative AI tools. 

I believe that Google feels the pressure on them and will work as hard as possible to close the gaps.

We have recent history to see how they approach these types of challenges. Amazon beat Google to the punch with their launch of Amazon Echo, and Google was forced to play a furious game of catch-up. 

They worked hard to launch Google Home and make it competitive. Amazon still leads with 28% global market share, according to Statista. But Google is not too far behind with a 17.2% share. It remains to be seen how well Google will be able to close the gap here.

It’s less clear what will happen with the philosophical gaps.

Google treats Bard as a separate tool from search, whereas Bing is looking to deeply integrate Bing Chat into the search experience.

We’ll have to see how the different approaches to attribution evolve.

One thing is for sure – this will be fun to watch!

Full list of questions asked 

The notes in parentheses were not part of the query.

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Courtesy of Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing




Unlike the never-ending ‘year of mobile,’ AI-powered search really is the next big thing

Thursday, March 30th, 2023

The first mobile phone call was made nearly 50 years ago, on April 3, 1973.

It’s less clear when exactly in the early 2000s prognosticators first declared it was the “year of mobile,” which has since become an SEO punchline.

Such is sometimes the case with big bets in technology, like Google Glass or Amazon’s Fire phone.

So it’s only natural to wonder whether all the recent hubbub about AI-powered search and generative AI (think: ChatGPT, Bard) is much ado about nothing – or if it really is the next big thing.

Spoiler: It’s probably the latter.

“If it was a human, it would be learning to roll onto its back while we clapped. Instead, we’re here watching the largest companies on earth treat it like a nuclear bomb,” said Alec Cole, an SEO strategist at performance marketing agency Amsive Digital. “So, yes, I think this is the next big thing.”

SEO consultant Sara Taher agreed.

“AI helps automate plenty of the redundant work we used to do manually, and it will help speed up our work and give us back time. It’s here to stay,” she said.

“We are all still learning how to use AI and when to consider it reliable and when not, but I don’t think there’s any debate of how useful it is.”

Here’s a closer look at why AI in search is the real deal.

‘An existential threat’

For starters, look at how Google – which controls 91% of the search market per web analytics firm Similarweb – has responded to what Cole described as “an existential threat.” 

“Even if you’re extremely cynical about the outputs of ChatGPT and Bard and don’t intend to use them in your own work, it has to be acknowledged that the largest players in search don’t agree with you,” Cole said.

“Google’s choice to move as quickly as they have, and with the signs of panic that they’ve shown, or Microsoft’s choice to commit $10 billion to OpenAI, should plainly tell you that we’re looking at a shift that’s going to define this industry in dollars-and-cents terms for the foreseeable future.”

Barry Rolapp, a senior SEO strategist at Amsive Digital, agreed, noting it’s rare to see tech giants “so quick to throw themselves at fads this hard.” And that includes voice search.

‘Right now’ content

For his part, Michael Bonfils, global managing director of digital marketing agency SEM International, noted he’s seen a lot of fads come and go in his nearly 25-year career – and the only one that wasn’t a fad was social.

“In my personal opinion, I do not feel AI is a fad at all. I think it’s as disruptive as social was when first introduced, maybe [more so],” he said. 

That’s in part because it helps train consumers to replace the “search, seek and find”-methodology they have long used with what Bonfils called “right now content.”

Short-form video platform TikTok is a perfect example.

Here’s another: let’s say a consumer wants to change a filter in their car. Until now, they’ve been able to conduct a search and browse articles and forums to find something useful.

They could also watch videos on YouTube to try to find specifics about the filter in question, but this is all potentially time-consuming.

“If I can ask AI to tell me how to specifically change my filter and I get an exact response in less than a second, there is no chance I will ever use search/seek/find again,” Bonfils said.

“Now it’s just ask and get an answer without being disrupted by search ads or seeking and finding something in results.”

He noted there’s nevertheless a danger the AI-generated responses will be inaccurate.

“I think the majority of information seekers will not care,” he added.

“The majority of people do not care about privacy constraints as much. They won’t care if AI responses are slightly wrong.”


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Convenience – and cost

Danita Smith, SEO program lead in North America and senior web specialist at Schneider Electric, agreed AI-powered search is not a fad – particularly since AI isn’t anything new.

“I feel like AI is here to stay,” she said. 

That’s in part because consumers generally like to do what’s easy.

“If something can make life a little easier – and especially deliver similar results – then, typically, that’s what we’re going to use, which is why we’re all walking around with mobile phones in our hands,” Smith added.

There’s another advantage: cost.

“Bottom lines are real,” Smith said. “I think we’re going to continue to see [businesses] adapting and utilizing [AI] more just even from a pure cost perspective.” 

That said, brands must understand how their consumers will react – and, Smith noted, they’re likely comfortable with automation in some contexts but not all.

“I do think it’s going to be a useful tool that companies and individuals will be able to use,” she added.

“I think it’s going to be more important that organizations get really focused on serving their actual audiences and really providing help that automation can’t necessarily always do.”

Conversational search – and sourcing

In addition, AI-powered search can easily be conducted off the browser with assistants like Alexa, Siri and Google Voice.

“Conversational AI is disgustingly powerful and anyone who doesn’t think that it’s going to substantially alter the landscape of search just hasn’t been paying attention,” Cole added.

However, Jon Clark, managing partner of digital agency Moving Traffic Media, pointed to a potential problem with sourcing, which he called “the big open question.”

“In other words, if they are showing where they’re getting the information from via link or something like that, then I think there is a real potential for traffic loss to websites,” he added.

“I think all of this comes down to … how that content is being sourced in the results that come back.”

If AI-powered search doesn’t properly source material, Clark described it as “a real fundamental change to our industry in terms of how organic search drives traffic” – and a huge risk for publishers.

For his part, Rolapp said his concern is the speed with which the industry is moving.

“I am glad to see Google and Bing both say they are focusing on limited releases to learn what the unintended consequences could be, but there are smaller organizations we see rushing to be first with little hesitancy,” he said.

“I worry about the impact it will have on the spread of misinformation and the very real impact that these tools will have on human life.”

That includes everything from how human testers and QA teams who train the models avoid some of the worst content on the Internet to companies laying off human workers to enhance profitability.

“This is a turning point in human culture, and if we move too carelessly, it can have devastating consequences for us all,” Rolapp added.

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Courtesy of Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing




Google launches Perspectives, About this author and more ways to verify information

Wednesday, March 29th, 2023

Google is officially rolling out some new features designed to help searchers better and more easily verify information within the search results.

What’s new. Google is:

Let’s dig in.

About this result expands globally: The Google About this result feature, which launched in 2021 to help searchers learn more about the sources and sites they see in Google Search, is now expanding to all languages. If you don’t see it yet, you should within the next few days.

By clicking the three dots next to most search results, you can learn more about where the information is coming from and how Google determined it would be useful for a query

Perspectives. Google has been testing Perspectives in Google Search since August 2022 and now it is rolling out in the English US results. The Perspectives carousel will appear below Top Stories and showcase insights from a range of journalists, experts and other relevant voices on the topic you’re searching for.

Here is what it looks like:

About this author. The About this author will be in the About this result. Now when people tap on the three dots readers will be able to find more information about the background and experience of the news voices surfaced on Google Search, Google explained.

So maybe your authors might matter a bit more with this feature?

Access to About this page. Google also said it is making it easier to access the About this page feature. You can now type in the URL of the organization in Google Search and information from About this page will populate at the top of the Google Search results.

You’ll be able to quickly see how the website describes itself, what others on the web have said about the site and any recent coverage of it.

Here is how it looks:

Why we care. With Google surfacing more information about your site, the authors and your page to searchers, making it clear to searchers that you can trust the site, the authors and the content on the page have become more and more important.

Not only that, Google can surface other perspectives around topics that already are ranking well in top stories, which gives publishers and content creators more visibility within the Google Search results.

Dig deeper. Read Google’s official announcement: Five new ways to verify info with Google Search.

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Courtesy of Search Engine Land: News & Info About SEO, PPC, SEM, Search Engines & Search Marketing




Domain Authority is dead: Focus on SEO content that ranks by Cynthia Ramsaran

Wednesday, March 29th, 2023

SEO tool set

If you had undeniable evidence that Domain Authority is irrelevant when it comes to the rankability of your organic content, what would you do differently as a marketer? If you could stop focusing on metrics that don’t matter for SEO, imagine how much more of your effort could be put into the one thing that matters: Developing content that ranks.

In this bold presentation DemandJump’s Chief Solution Officer, Ryan Brock, will dare you to evaluate how much stock you put into your website’s Domain Authority and why. 

Register today for “Domain Authority is Dead: Focus on SEO Content That Ranks,” presented by DemandJump.


Click here to view more Search Engine Land webinars.

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Google March 2023 broad core update done rolling out

Wednesday, March 29th, 2023

The Google March 2023 broad core update is now officially done rolling out. The update, which started rolling out March 15, took 13 days to complete.

Why we care. Google algorithm updates are critical for all brands, businesses and organizations to be aware of because they can impact how your site performs in search results. And any change in rankings from a core update – positive or negative – can impact your organic traffic, conversions and revenue.

Knowing when Google makes these updates gives you something to point to in order to understand if it was something you changed on your website or something Google changed with its ranking algorithm.

What now? It’s a good time to dig into your analytics to see what improvements you may want to make to your pages and content.

The announcement. Google updated its status dashboard that the update has completed rolling out today, as of 7:26 PDT:

Core updates are big. In general. Google core updates are significant algorithm updates. The early SEO industry chatter suggested this update was a fairly impactful update compared to previous core updates. Now that the update is complete, we will do a report on the impact of this update in the coming days.

What to do if you are hit. Google has given advice on what to consider if you are negatively impacted by a core update in the past. There are no specific actions to take to recover – a negative rankings impact may not signal anything is “wrong” with your pages, according to Google.

However, Google has offered a list of questions to consider if your site is hit by a core update. Google said you can see a bit of a recovery between core updates but the biggest change you would see would be after another core update.

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Google delays enforcement of Government documents and official services policy

Wednesday, March 29th, 2023

Google is making two new updates to its Government documents and official services policy.

Why we care. Adhering to the policy helps prevent ad disapprovals, account warnings, or even account suspensions. Staying informed allows advertisers to adjust their ad content and strategy accordingly. Additionally, compliance with the policy demonstrates that advertisers and brands operate responsibly and professionally, which is crucial for building trust with consumers.

The new changes. The date when Google will begin enforcing policy changes from March 31 to May 24. The second change is that Google is removing Germany as a region-specific exception under “Public road access fees and passes.”

Google will begin enforcing the new policy globally on May 24, with full enforcement ramping up over approximately 6 weeks.

The new policy. To recap the changes, the Google Ads Government documents and official services policy will undergo the following updates:

  1. The policy will be revised to cover only an exhaustive list of applicable categories.
  2. Regional-specific category exclusions will be added.
  3. Germany, initially excluded under “Public road access fees and passes” in the January 31 update, will no longer be an exception in the final policy. Advertisers promoting this category and targeting Germany must qualify as a government or authorized provider and apply for the required certification as outlined in the policy.
  4. Government-issued business identification will fall within the policy’s scope.
  5. The policy will permit government-authorized providers and discontinue the requirement for “delegated providers.”

Good to know. In February, Google introduced a pilot program for authorized California car registration entities, enabling advertisers authorized by the state of California to process vehicle registrations on its behalf to run ads for the services they’re authorized to provide. This pilot remains unaffected by changes to the enforcement start date.

Breaching this policy will not result in immediate account suspension without prior notice. A warning will be given at least 7 days before any account suspension.

Google encourages advertisers to review this policy update to determine if any of your ads are subject to the policy, and if so, remove them before May 24.

Dig deeper. Review Google’s policy here.

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Google Ads testing verification badges

Monday, March 27th, 2023

Google is experimenting with displaying blue badge icons and labels on certain search ads for advertisers who have been verified by Google Ads. The blue label features a blue circle with ridges and a checkmark inside it. This is part of Google’s ongoing advertiser verification program, and it appears that the company is now testing the use of small blue checkmarks for verified advertisers.

Spotted in the wild. Khushal Bherwani first spotted the badge on Twitter.

↗ Google now shows verified blue tick mark icon on sponsored.

For verified business#ppcchat

Hey @rustybrick is that new ?? pic.twitter.com/SndvcLalTP

— Khushal Bherwani (@b4k_khushal) March 26, 2023

Why we care. Verification badges can increase brands credibility and trustworthiness with potential customers. When users see the blue badge, they know that the advertiser has been verified by Google, which means that the advertiser has met certain requirements for advertising on the platform. This can help users feel more confident in clicking on the ad and potentially making a purchase or taking another desired action.

Additionally, the blue badge can help the ad stand out from other ads that do not have the badge, potentially leading to higher click-through rates and conversions.

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Join us online THIS WEEK for MarTech… for free

Monday, March 27th, 2023

Driving sales, improving lead quality, and boosting conversions have never been more critical – especially in an age of increased privacy concerns. The right marketing technology is your key to getting it done.

Discover dozens of marketing technologies, tools, and solutions – all for FREE and all without leaving your desk: Grab your free MarTech pass now and join us online, this Tuesday and Wednesday (March 28-29)!

At MarTech, you’ll unlock nearly 50 data-rich sessions from world-class brands including Forrester, Sysco, Electrolux, Salesforce, and more:

Kick-off each day with eye-opening keynotes…

… and get your questions answered in real-time during live Q&A (Overtime!) with select speakers, including the godfather of martech, Scott Brinker, Mission MarTech’s Milton Hwang, and more!

You’ll also explore the critical rise of AI and what it means for marketers during exclusive programming and networking opportunities, including…

Hungry for more? Discuss ChatGPT, GA4, and MOPs challenges with like-minded attendees and industry experts during Coffee Talk meetups – only available live!

And don’t miss these recent additions to the MarTech agenda!

After just a few hours, you’ll be ready to… 

…and so much more. Can’t attend live? Explore at your own pace with instant on-demand access, included for free. 

Don’t wait… grab your free MarTech pass now and join us online, this Tuesday and Wednesday, March 28-29!

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Google Ads Editor version 2.3 is out with 12 new features

Monday, March 27th, 2023

Google has just released its Ads Editor version 2.3, advertisers can take advantage of several new features and updates. Let’s see what’s new.

New Features:

  1. File support for image assets: Advertisers can now conveniently import and export image assets as files in addition to using URLs.
  2. Card view for image assets: Image assets can now be viewed as cards in addition to the table view.
  3. Asset support: Full support is now available for upgraded assets such as image assets, automatically created assets, location assets, and business information assets. Legacy data will be deprecated when assets are upgraded.
  4. Primary Display Status buttons: Certain Primary Display Status (PDS) reasons are now clickable buttons, allowing advertisers to quickly fix issues that may prevent campaigns from serving.
  5. More PDS reasons: More PDS reasons are now available, including “Limited by bidding target” and “Limited by budget soon.”
  6. Performance Max text asset automation: Advertisers can now opt-in or opt-out of text asset automation for Performance Max campaigns.
  7. Add Google video partners recommendation: Editor now shows recommendations to add Google video partners, allowing advertisers to use the same targeting options across video partners for their video campaigns.
  8. Bid explorer: Editor now shows several recommended bids for Target CPA and Target ROAS bid strategies, including projected improvements for each option.
  9. Location targeting: Editor now has location targeting for “radius around location groups” and “radius around all locations in linked feed.”
  10. Discovery ads and campaigns with product feeds support: Editor now supports Discovery ads and campaigns with product feeds, allowing advertisers to show their products in Discovery ads.
  11. Proper pluralization in messages: Messages are now updated with the correct form of pluralization, which supports other languages.
  12. Notifications: More notification types are now available in Editor 2.3, allowing users to be more fully informed about the status of their accounts.

Deprecated Features:

  1. Top content bid adjustment: The “top content bid adjustment” setting is no longer supported and has been removed in Editor 2.3.
  2. Create Dynamic Search Ads recommendation: Editor version 2.3 no longer shows recommendations to create Dynamic Search Ads.

Dig deeper. Read the announcement from Google here.

Why we care. The new features can help improve the efficiency and effectiveness of your Google Ads campaigns. For example, the support for Discovery ads and campaigns with product feeds can help you expand your reach and show products to more potential customers. The notifications feature can keep you informed about the status of your accounts and allow you to take immediate action to resolve any issues.

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Google Search Console breaks out Merchant listings and Product snippets appearances

Monday, March 27th, 2023

Google has broken out the merchant listings and product snippet reporting into two unique appearances that you can filter on within the performance reports in Google Search Console. Google also broke these out in the Merchant listings and product snippet reports, that it launched last September.

What is new. Google said, “we are adding the ability to measure the impact of Merchant listing by splitting the Product results search appearance into two: Merchant listings and Product snippets.” You can now see how many clicks and impressions you get for those appearances/experiences independently of each other.

The new Merchant listings and Product snippets search appearances can be viewed in two places in Search Console:

What it looks like. Here is a screenshot of the performance report:

The announcement. Google announced this on Twitter, in these set of tweets:

In September, Search Console launched a new report named Merchant listings, that allows you to check the validity of your product offers for merchant listings experiences. This came in addition to the Product snippet report. Read more at https://t.co/A83TSa4zSb ????1/3

— Google Search Central (@googlesearchc) March 27, 2023

Why we care. Here is more reporting for you all to analyze and work with to implement improvements to your website on. If you have products on your site, you may see these reports and you may be able to use these to implement changes to your website that help you make for a better website and perform better in Google Search.

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